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Splunk IT Service Intelligence Certified Admin Sample Questions (Q22-Q27):

NEW QUESTION # 22
In Episode Review, what is the result of clicking an episode's Acknowledge button?

A. Assign the current user as owner.
B. Change status from New to Acknowledged and assign the current user as owner.
C. Change status from New to Acknowledged.
D. Change status from New to In Progress and assign the current user as owner.

Answer: B

Explanation:
When an episode warrants investigation, the analyst acknowledges the episode, which moves the status from New to In Progress.
Reference:
An episode represents a disruption of service operation causing impact to business operations. It is a deduplicated group of notable events occurring as part of a larger sequence, or an incident or period considered in isolation. In Episode Review, you can manage the episodes and their statuses using various actions. One of the actions is Acknowledge, which changes the status of an episode from New to Acknowledged and assigns the current user as the owner. This action indicates that someone is working on resolving the episode and prevents duplicate efforts from other users. Reference: Overview of Episode Review in ITSI, [Episode actions in Episode Review]

NEW QUESTION # 23
There are two departments using ITSI. Finance and Sales. Analysts in each department should not be allowed to see each other's services. What are the role configuration steps required to accomplish this?

A. itoa_finance_admin, inherited from itoa_admin; itoa_sales_admin, inherited from itoa_team_admin; itoa_finance_analyst, inherited from itoa_analyst; itoa_sales_analyst, inherited from itoa_analyst.
B. itoa_finance_admin, inherited from itoa_admin; itoa_sales_admin, inherited from itoa_team_admin; itoa_finance_analyst, inherited from itoa_analyst; itoa_sales_analyst, inherited from itoa_team_analyst.
C. itoa_finance_admin, inherited from itoa_team_admin; itoa_sales_admin, inherited from itoa_team_admin; itoa_finance_analyst, inherited from itoa_analyst; itoa_sales_analyst, inherited from itoa_analyst.
D. itoa_finance_admin, inherited from itoa_admin; itoa_sales_admin, inherited from itoa_team_admin; itoa_finance_analyst, inherited from itoa_team_analyst; itoa_sales_analyst, inherited from itoa_team_analyst.

Answer: B

Explanation:
C is the correct answer because teams are a feature of ITSI that allow you to restrict access to service content in UI views based on user roles. To create separate teams for finance and sales analysts, you need to create custom roles that inherit from the itoa_analyst role, which has read-only access to ITSI content. For example, you can create itoa_finance_analyst and itoa_sales_analyst roles that inherit from itoa_analyst. Then, you need to create custom teams that include these roles and assign them to the relevant services. For example, you can create a finance team that includes the itoa_finance_analyst role and assign it to the finance services. Similarly, you can create a sales team that includes the itoa_sales_analyst role and assign it to the sales services. This way, analysts in each department can only see their own services and not each other's. Reference: Create teams in ITSI, Assign teams to services in ITSI

NEW QUESTION # 24
Which of the following accurately describes base searches used for KPIs in a service?

A. All the KPIs in a service use the same base search.
B. All the metrics in a base search are used by one service.
C. A base search can only be used by its service and all dependent services.
D. Base searches can be used for multiple services.

Answer: D

Explanation:
Explanation
KPI base searches let you share a search definition across multiple KPIs in IT Service Intelligence (ITSI).
Create base searches to consolidate multiple similar KPIs, reduce search load, and improve search performance.

NEW QUESTION # 25
In maintenance mode, which features of KPIs still function?

A. KPI searches still run during maintenance mode, but results go to itsi_maintenance_summary index.
B. KPI calculations and threshold settings can be modified.
C. KPI searches will execute but will be buffered until the maintenance window is over.
D. New KPIs can be created, but existing KPIs are locked.

Answer: C

Explanation:
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/Configure/AboutMW A is the correct answer because KPI searches still run during maintenance mode, but the results are buffered until the maintenance window is over. This means that no alerts are triggered during maintenance mode, but once it ends, the buffered results are processed and alerts are generated if necessary. You cannot create new KPIs or modify existing KPIs during maintenance mode. References: [Overview of maintenance windows in ITSI]

NEW QUESTION # 26
Which deep dive swim lane type does not require writing SPL?

A. Metric lane.
B. KPI lane.
C. Automatic lane.
D. Event lane.

Answer: B

Explanation:
A KPI lane is a type of deep dive swim lane that does not require writing SPL. You can simply select a service and a KPI from a drop-down list and ITSI will automatically populate the lane with the corresponding data. You can also adjust the threshold settings and time range for the KPI lane. Reference: [KPI Lanes]

NEW QUESTION # 27
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